Please be sure to read this section thoroughly before purchasing a ticket or visiting us on the day of the event.
The content of these guidelines is subject to change in accordance. Please be sure to double-check guidelines thoroughly before the performance.

＜You will not be permitted to enter the venue if:＞
*The following are not allowed to enter the venue even if you have a ticket. Please note that tickets will not be refunded in such cases.

・You do not wear a face mask at all times.
・You have a confirmed fever of 37.5 degrees or higher at the time of admission to the venue.
・You tested positive for COVID-19 and received instructions to stay home from the physician at the time of performance.
・You have any of the following symptoms: cough, dyspnea, general malaise, sore throat, runny nose, nasal congestion, issues with taste or smell, eye pain, conjunctival congestion, headache, joint or muscle pain, diarrhea, nausea or vomiting.
・You have visited a country or region where, upon entry, entry restrictions and observation periods are required by the government or have had contact with people coming from one of those countries within 14 days before the performance.
・You have had close contact with someone who has received a positive test result for COVID-19 within 7 days before the performance.
*We request that the elderly, those who have a chronic illness, those who are pregnant or are likely to fall seriously ill in the event of infection, consider the risks to their health carefully before attending the performance.

＜Request to customers＞
・Please bring your ID (including that of any accompanying person(s)), as we may need to verify your identity at the time of admission.
・Please wear a mask at all times. You will be refused entry from the venue if you fail to do so.
・Please keep a safe distance between yourself and other customers. Please cooperate with the lineup and admission regulations in accordance with staff guidance.
・Please disinfect your hands upon admission.
・There will be no gift box at the venue. Gifts or letters (including stand flowers and dressing room flowers) for members will not be accepted.
・Please refrain from waiting inside or outside of the venue or any other acts of loitering.
・Any form of vocalization, such as cheering/singing is prohibited. Please also refrain from talking, unless absolutely necessary, whilst inside the venue or lobby.
・Please refrain from exchanging or moving seats.
・Any actions during the performance that risk touching other customers, such as moving back and forth, left and right are prohibited.
・In the event you fall ill upon entering the venue please inform staff immediately.
・After the performance, in an attempt to avoid congestion or crowding, customers are asked to leave the venue in order. Please wait at your seats until you are guided by an attendant.
・Tickets will not be refunded unless the performance is postponed or canceled.
・Please register for the COVID-19 contact confirmation app “COCOA” as per recommendations of the Ministry of Health, Labor and Welfare.
* Failure to observe the above precautions may result in the performance being interrupted or the audience being asked to leave the venue. Please understand this in advance.

＜Regarding the handling of personal information＞
Personal information of ticket purchasers and accompanying persons will be used by public institutions such as health centers and local governments in the event an outbreak of COVID-19 is confirmed at the venue.
We will provide personal information to said public institutions only in the event we receive a disclosure request. The acquired personal information will not be used for any purpose other than what is listed above. We apologize for the inconvenience, and thank you for your understanding and cooperation during this difficult time. Compliance to regulations means that our customers can enjoy themselves with peace of mind.

※ベレボ会員チケット先行受付をご利用のお客様は、会員ページにて注意事項をご確認お願いいたします。

※お一人様4枚まで申込みが可能です
※チケットのお受取はイープラス電子チケット「スマチケ」のみとなります。
※お申し込みはスマートフォンからのみとなります。
※スマチケのダウンロードにはイープラスアプリ(無料)のインストールが必要です。

◇◆2枚お申込の場合は、ご来場時に同行者様へスマチケの分配をお願い致します◆◇
※分配時までに同行者様もイープラスの会員登録、及びイープラスアプリのインストールをお願い致します。
■新規会員登録方法
https://eplus.jp/sf/guide/service#step1
■チケットのダウンロード・入場方法Q&Aなどは下記URLよりご覧ください。
スマチケガイドページ→https://eplus.jp/sf/guide/spticket

●チケットダウンロードについて
チケットは申込者・同行者それぞれ1枚ずつご自身のスマートフォンにダウンロードしてご持参ください。
同行者様にもスマチケを分配しておひとりさま1枚ずつお持ちください。